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Refund Policy

 

At Spoyzy CO., LTD., we strive to provide high-quality services tailored to meet our clients’ needs. However, we understand that situations may arise where refunds are necessary. This Refund Policy outlines the terms and conditions under which refunds are issued.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Services were not delivered as agreed due to errors or omissions on our part.
  • The client cancels the service before any work has commenced.
  • The service provided was significantly different from what was agreed upon at the time of purchase.

2. Non-Refundable Services

The following services are non-refundable:

  • Completed document translation, legalization, or other services that have already been delivered.
  • Services canceled after work has commenced.
  • Government or third-party fees (e.g., embassy or consular fees, shipping costs).

3. Requesting a Refund

To request a refund, please contact us at:

  • Email: hi@spoyzy.com
  • Phone: +66 93 976 26 28
    Include the following information in your request:
  • Your full name and contact details.
  • A detailed description of the issue.
  • Proof of payment (e.g., receipt or transaction ID).

4. Refund Process

  • Upon receiving your request, we will review the issue within 7 business days.
  • If the refund is approved, it will be processed using the original payment method.
  • Refunds typically take 7-14 business days to appear in your account, depending on your bank or payment provider.

5. Partial Refunds

In some cases, partial refunds may be issued for services that were partially completed before cancellation. The refund amount will be calculated based on the work completed.

6. Disputes and Escalations

If you are not satisfied with the resolution of your refund request, you may escalate the matter by contacting our management team at hi@spoyzy.com.

7. Changes to this Policy

Spoyzy CO., LTD. reserves the right to amend this Refund Policy at any time. Updates will be posted on this page with the revised effective date.

8. Contact Us

For any questions or concerns regarding our Refund Policy, please contact us: